not again

Seriously, every time I go to blog I just don't feel like it. It's like at 5 this morning I had such great ambitions for the day ahead of me. But here I sit not really having done much of anything on my "to do" list. I don't even feel like walking outside I'm so lazy right now...geez. Anywho, to recap the day I had fun at work, except for early in the morning when I delivered some pretty bad customer service.

Lord knows I try very hard to be kind/patient with Sweeter Than Chocolate, Mary (you may know her by any of her new names/sons names - Chocolate Thunder or Sexual Chocolate), but today I just didn't want to see her get another free cup of coffee (oh if only she knew which direction was what). So she came in with one of her sons and had a really gross looking coffee cup and she had not been into the store at all that morning (it was only 6 or so in the morning) and I asked her how she was, rang up a coffee with a cup discount (gave her a new cup because the one she brought in was way grunge) and rang up another drink for her son. Well she said that she should be charged 53 cents for it like always. I tried to explain that if she had been in earlier at the store that I wouldn't mind, but that I can't give a refill just because she was at another store (this is what happens when we try to appease her and let her have refills even after she leaves the store and comes back hours later and I guess now whenever just so we don't have to "deal with her"). She told me that she goes to all the Starbucks all day long and that if it wasn't 53 cents she didn't want to pay for it and that she would never come back to this store (darn!). She told me she had been to the west side store already (Sagamore) and that is where the coffee cup came from. I gave her the coffee anyway because I don't like to waste it once it is poured (free cup of coffee). I also tried to reason with her that if I find out that she can bring a cup in from another store at any time and get a refill price then I would be more than happy to give her coffee for 53 cents, but I don't do that for every customer that comes into the store. So I was curious and I called Sagamore to see if she had been there...I should have just left it alone, but this woman has a history with me and Starbucks that I just can't shake whenever I see her or have to take her order. Heather answered and told me that to her knowledge Sweeter Than Chocolate had not been in and she asked Ginger, which Ginger replied that she would have remembered seeing her *heh*. So I went out to Mary and told her that I didn't mean to make her upset, but I felt like I give her a lot of free coffee because she brings in old cups when she hasn't been to the store and that I had called the west side store and they said she hadn't been there. Oh gosh, she was like, "well you've done it now. I'm going up to West Side right now." So I'm thinking to myself, I've made a terrible mistake. I called Heather to warn her she was coming up and that she had insisted she had bought coffee there which baffled Heather. I felt really bad, but not as bad as I would feel around 9am.

Abby called the store and I asked her if she had talked to Mary and of course she had. (Abby who is now out at the new store in LAFAYETTE, NOT THE WEST SIDE. Apparently Mary does not know west from south, or West Lafayette from Lafayette and unfortunately that is where she had bought her coffee earlier in the morning *cringe*. oy. I felt so bad, I apologized to Abby for making such a fuss about it, it's just that I feel taken advantage of by Mary almost every time I see her. And that she had told me that she had been to Sagamore, not Creasy. I guess Mary went on about how I called her a liar, etc. Which I did not, I was trying to be very patient with her as to not make her more upset, but I honestly thought she had not bought coffee from Sagamore. But I guess I just need to get over the stuff that has happened in the past - wanting a pair of pants because she spilled coffee on them and because I could not authorize that she called corporate on me, arguing about policy with me, and trying to get Starbucks to pay for a "broken tooth" caused by a toffee almond bar sample. I know that this woman has probably not had a great life so far, I would think partly due to her own actions/behaviors and very pessimistic outlook on life (ask her how her day is and she tells me she is dying) , but I didn't make it any better today for her. It's just sometimes I don't know what I'm supposed to do, follow policy as closely as I can and probably make her upset, or just give her coffee for 53 cents because she is probably very poor and gives me a hard time about it, although I can't do the same for all customers. bleh.

anyways. I think I am going to either get Moe's or Chipotle...mmm.